Warranty Policy

Warranty Coverage

SJD Auto Parts provides a limited warranty for eligible products against verified manufacturing defects under normal use and appropriate installation conditions.

Warranty eligibility is reviewed according to the product type, order information, reported issue, installation condition and supporting evidence provided by the customer.

Eligible Warranty Issues May Include

• Product function failure caused by a verified manufacturing defect.
• Electrical component failure under normal and correct installation conditions.
• Defective electronic modules, lights, screens, motors or supplied components confirmed through technical inspection.
• Incorrect or missing accessories reported and confirmed before installation.
• Technical support relating to installation, wiring and normal product operation.

Warranty Period

The applicable warranty period is the period stated on the relevant product page, quotation, invoice, sales agreement or written order confirmation.

Warranty coverage generally begins on the date the product is delivered, unless another starting date is confirmed in writing.

Different products and components may have different warranty periods. Replacement parts supplied during after-sales service do not automatically restart or extend the original warranty period unless otherwise confirmed in writing.

Warranty Exclusions

The limited warranty does not normally cover damage or failure caused by:

• Incorrect installation, wiring or connection.
• Installation performed without first confirming vehicle compatibility.
• Cutting, rewiring, modification, disassembly or unauthorized repair.
• Forced installation, incorrect voltage, reversed polarity, short circuit or unstable electrical supply.
• Misuse, improper operation or failure to follow installation instructions.
• Water, moisture, corrosion, fire, excessive heat or environmental exposure.
• Collision, impact, crushing, scratching or other physical damage.
• Improper transportation, handling or storage after delivery.
• Normal wear and tear, cosmetic deterioration or consumable components.
• Damage caused by the vehicle, original vehicle wiring, another aftermarket product or an unrelated component.
• Removal or alteration of product labels, serial numbers, seals or identification markings.
• Products purchased from an unauthorized third party where the original order cannot be verified.

Compatibility Confirmation

Many automotive upgrade products are vehicle-specific. Before ordering or installation, customers should provide accurate vehicle information and confirm compatibility with our team.

Compatibility information may include:

• Vehicle manufacturer and model.
• Production year or model year.
• Chassis code.
• Left-hand-drive or right-hand-drive configuration.
• Original dashboard, screen, audio or interior configuration.
• Vehicle identification number or relevant vehicle photos where necessary.

Compatibility cannot be guaranteed when the information supplied by the customer is incomplete, inaccurate or different from the vehicle being installed.

Inspection Before Installation

Before installation, customers and installers should inspect the product and verify:

• The product model and selected configuration are correct.
• All required components and accessories are included.
• There is no visible transportation or physical damage.
• Connectors, wiring and electronic components appear intact.
• The product is compatible with the intended vehicle.

Do not install, modify or test a visibly damaged or incorrect product. Installation may make it difficult to determine whether the issue existed before installation.

Installation Responsibility

Many of our products require professional installation. We strongly recommend installation by an experienced automotive electrician, automotive technician or specialist familiar with vehicle interior electronics.

The installer should check the vehicle configuration, connectors, voltage, wiring and product compatibility before completing the installation.

SJD Auto Parts is not responsible for installation labor, vehicle disassembly costs, diagnostic charges or damage caused by incorrect installation unless otherwise agreed in writing.

Incorrect installation may affect warranty eligibility and available after-sales solutions.

Shipping Damage

Transportation damage is handled separately from manufacturing warranty claims.

If the carton or product is damaged during shipping, take clear photos and videos before installation, repair or disposal.

Keep the original carton, protective packaging, shipping label and damaged product until the issue has been reviewed.

Shipping Damage Evidence Should Include

• Photos of all sides of the outer carton.
• Photos of the inner protective packaging.
• A clear photo of the shipping label.
• Close-up photos of the damaged area.
• A complete photo of the product.
• A short video showing the damage or functional issue.

Do not discard the product or packaging before receiving instructions from our support team. Missing packaging or insufficient evidence may affect our ability to submit a claim to the shipping provider.

How to Submit a Warranty Request

Contact our support team as soon as you identify a possible product issue.

Please provide the following information:

• Order number, invoice number or payment reference.
• Product name and selected configuration.
• Vehicle model, year and chassis code.
• A clear description of the problem.
• When and how the issue first occurred.
• Photos of the product, connectors, wiring and installation.
• A clear video demonstrating the reported issue.
• Installer information and relevant diagnostic results.

Do not return a product before receiving return instructions or written confirmation from SJD Auto Parts.

Technical Inspection and Verification

Our support team may request additional photos, videos, voltage measurements, wiring checks, diagnostic information or remote testing before confirming a warranty solution.

In some cases, the product or component may need to be returned for inspection. The customer must follow the return and packaging instructions provided by our team.

If inspection confirms that the issue was caused by incorrect installation, modification, external damage or another excluded cause, the warranty request may be rejected.

Available Warranty Solutions

After reviewing and confirming an eligible warranty issue, SJD Auto Parts may provide one or more of the following solutions:

• Remote technical guidance.
• Installation or wiring troubleshooting.
• Replacement of an eligible component or accessory.
• Replacement of the defective product where appropriate.
• Repair guidance or repair service where available.
• A partial or full refund where an alternative solution is unsuitable.
• Another solution agreed between SJD Auto Parts and the customer.

The appropriate solution will depend on the product, defect, location, available replacement parts, shipping conditions and applicable legal requirements.

Replacement Parts

Where only one component is defective, we may provide the relevant replacement part instead of replacing the complete product.

Customers may be required to provide evidence that the replacement part is necessary and follow technical instructions during installation or testing.

Replaced components may need to be returned or retained until the claim has been completed.

Shipping and Other Costs

Responsibility for return shipping, replacement shipping, customs charges, taxes and local handling costs will be determined according to the cause of the issue, the warranty decision, the order terms and the customer’s location.

Installation labor, vehicle disassembly, reinstallation, diagnostic costs, loss of use and other indirect expenses are not normally covered unless expressly agreed in writing or required by applicable law.

After-Sales Support

Our team will review each case and provide an appropriate solution, which may include technical guidance, replacement parts, troubleshooting assistance or another after-sales arrangement.

Customers should cooperate with reasonable diagnostic and verification requests. Insufficient information may delay the review process.

Statutory Rights

This limited warranty is provided in addition to any consumer rights that apply under the laws of the customer’s location.

Nothing in this Warranty Policy is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted.

Independent Aftermarket Supplier Notice

Contact Us

For warranty requests, installation support or product assistance, contact our support team using the information below.