Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact Information

• Your name or business name.
• Email address.
• Telephone or WhatsApp number.
• Telegram username or other contact details you provide.

Vehicle and Product Information

• Vehicle manufacturer, model and production year.
• Chassis code, steering position and original vehicle configuration.
• Vehicle identification number or compatibility information when voluntarily provided.
• Products, options, accessories or installation information you ask about.

Inquiry and Order Information

• Messages, quotations and product inquiries.
• Order number and transaction reference.
• Billing and shipping information.
• Delivery address and recipient information.
• Photos, videos or technical information submitted for installation or after-sales support.

Technical and Website Information

• IP address and approximate location information.
• Browser type, device type and operating system.
• Pages viewed, referral source and website interaction data.
• Cookie identifiers and analytics information.
• Security, error and website performance information.

How We Collect Information

We may collect information when you:

• Submit a contact form or product inquiry.
• Contact us by email, WhatsApp, Telegram or another communication platform.
• Create an account or place an order on our website.
• Request a quotation or confirm product compatibility.
• Provide information for payment, delivery or customs processing.
• Request installation assistance or after-sales support.
• Browse our website or interact with cookies and analytics tools.

How We Use Your Information

We may use personal information to:

• Respond to inquiries and provide customer support.
• Recommend products suitable for your vehicle.
• Confirm product compatibility and selected configurations.
• Prepare quotations and pro forma invoices.
• Process orders, payments, shipping and delivery arrangements.
• Provide installation guidance and after-sales assistance.
• Detect fraud, misuse, technical problems or security threats.
• Maintain accounting, transaction and business records.
• Improve our website, services and product presentation.
• Send important service-related messages concerning an inquiry, order, payment, delivery or support request.
• Comply with applicable legal and regulatory obligations.

Legal Bases for Processing

Where data-protection laws require a legal basis, we may process personal information on one or more of the following grounds:

• Contract: Processing necessary to provide a quotation, fulfill an order, arrange delivery or provide requested services.
• Legitimate interests: Processing necessary to operate our business, answer inquiries, provide customer support, maintain security and improve our services, provided those interests are not overridden by your rights.
• Consent: Processing based on your permission, including certain cookies, optional communications or information you voluntarily provide.
• Legal obligations: Processing necessary for accounting, taxation, customs, fraud prevention, dispute resolution or other legal requirements.

Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing that occurred before consent was withdrawn.

Cookies and Website Analytics

Our website may use cookies, pixels, tags and similar technologies to operate essential website functions, remember preferences, improve performance, analyze website traffic and understand how visitors interact with our pages.

Cookies may include:

• Essential cookies: Required for website security, account access, shopping cart and checkout functions.
• Preference cookies: Used to remember selected settings and website preferences.
• Analytics cookies: Used to measure traffic, page performance and visitor interactions.
• Marketing cookies: May be used to measure advertising or campaign performance where such services are enabled.

Where required by applicable law, we will request permission before placing non-essential cookies. You may also manage cookies through your browser settings or through any cookie-preference tool available on our website.

Disabling certain cookies may affect website functions such as account access, shopping cart operation, language preferences or checkout.

Orders and Payments

When you place an order, we may collect billing, shipping, transaction and order information required to complete the purchase.

Payments may be processed by third-party payment gateways. We generally do not directly receive or store complete payment-card details. Payment providers process payment information according to their own terms, security procedures and privacy policies.

We may retain transaction references, payment status and accounting information required to confirm payment, process an order, manage refunds and maintain legally required business records.

How We Share Information

We may share limited information with service providers when necessary to operate our website, fulfill an order or provide customer support.

These providers may include:

• Website hosting and security providers.
• E-commerce and shopping-cart service providers.
• Payment processors and financial service providers.
• Email, form and customer communication providers.
• Shipping companies, freight forwarders and delivery agents.
• Customs brokers and import or export service providers.
• Website analytics and performance service providers.
• Professional advisers, accountants or legal representatives.

Depending on the services enabled on our website, these providers may include platforms such as WooCommerce, PayPal, Google services, website form providers, hosting providers and logistics companies.

Service providers receive only the information reasonably necessary to perform their functions and may have their own privacy obligations and policies.

We may also disclose information where reasonably necessary to comply with legal obligations, protect our rights, prevent fraud, enforce agreements or respond to a valid request from an authority.

International Data Processing

SJD Auto Parts works with customers, payment providers, logistics providers and service partners in different countries and regions.

Your information may therefore be processed or transferred outside the country where you live when necessary to:

• Respond to your inquiry.
• Confirm product compatibility.
• Process an international payment.
• Manufacture, package or prepare an order.
• Arrange international shipping and customs clearance.
• Provide installation or after-sales support.

Where required, we take reasonable steps to use suitable safeguards for international transfers.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• The duration of an inquiry or customer relationship.
• Order processing and delivery requirements.
• Warranty and after-sales support periods.
• Accounting, taxation, customs and record-keeping obligations.
• Fraud prevention, security and dispute-resolution requirements.

Information that is no longer required may be deleted, anonymized or securely archived, subject to applicable legal and operational requirements.

How We Protect Your Information

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

These measures may include:

• Secure website connections.
• Restricted access to administrative systems.
• Account and password controls.
• Website monitoring, backups and security maintenance.
• Limited access to customer and order information.

No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request information about the personal data we process.
• Request access to personal information associated with you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information where applicable.
• Submit a complaint to an applicable data-protection authority.

These rights may be subject to legal exceptions. For example, we may need to retain certain order, transaction or accounting records to meet legal obligations or resolve disputes.

To protect your information, we may need to verify your identity before responding to a privacy request.

Marketing Communications

We may send product or business updates only where permitted and where an appropriate legal basis is available.

You may ask us to stop sending optional marketing communications at any time. Service-related messages concerning an active inquiry, order, payment, delivery or support request may still be sent when necessary.

Third-Party Links and Embedded Content

Our website may contain links to external websites or embedded content such as videos, social-media features, payment pages or messaging services.

We do not control the privacy practices of external services. You should review the privacy policy of any third-party service before providing personal information.

Children’s Privacy

Our products and services are intended for business customers and vehicle owners and are not directed toward children.

We do not knowingly request personal information directly from children. If you believe a child has submitted information to us, please contact us so that we can review and, where appropriate, delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, technology, business practices or legal obligations.

The latest version will be published on this page, and the revision date will be shown below. Material changes may also be communicated through an appropriate website notice where reasonably necessary.

Contact Information

If you have questions about this Privacy Policy, want to exercise a privacy right or have concerns about how your information is handled, please contact us.