Return & Refund Policy

Return Policy

Returns may be considered only when the product is unused, uninstalled and kept in its original packaging with all supplied parts and accessories.

Please contact our support team before returning any product. Products returned without prior confirmation or return instructions may not be accepted.

Each return request will be reviewed according to the product type, order details, product condition and reason for return.

Products That May Not Be Eligible for Return

• Custom-made or personalized products.
• Special-order products produced or purchased for a specific order.
• Vehicle-specific products whose compatibility was confirmed before purchase.
• Products that have been installed, used, modified or tested.
• Products damaged by incorrect installation, wiring, modification, misuse or improper handling.
• Products returned without their original packaging, accessories or supplied components.

Refund Policy

Refund requests will be reviewed after the returned product has been received and inspected, or after the reported issue has been confirmed through sufficient photos, videos and other supporting information.

Approved refunds will normally be processed through the original payment method or another solution agreed between Automotive SJD and the customer.

Shipping fees, customs duties, import taxes, payment processing fees and local handling charges are generally not refundable unless otherwise agreed in writing.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or card issuer.

Shipping Damage

If the package or product is damaged during transportation, please take clear photos and videos before installation, repair or disposal.

Keep the original carton and all internal packaging until the issue has been reviewed. This information helps us communicate with the shipping company and provide a faster solution.

Required Photos and Information

• Outer shipping carton.
• Inner protective packaging.
• Shipping label and tracking information.
• Damaged area of the product.
• A complete photo of the product.
• A short video clearly showing the reported issue, where applicable.

Please do not discard the damaged product or packaging before receiving instructions from our support team.

Missing or Incorrect Products

If any product, accessory or component is missing or incorrect, contact us before installation and provide your order information together with clear photos of all products and packaging received.

After verification, we may arrange replacement parts, reshipment, technical support or another appropriate solution.

After-Sales Support

For eligible product issues, Automotive SJD may provide technical assistance, replacement parts, repair guidance or another suitable after-sales solution.

To help us review your request efficiently, please provide:

• Order number or payment reference.
• Product name and selected product configuration.
• Vehicle model, production year and steering position where relevant.
• A clear description of the issue.
• Photos and videos showing the product, wiring and reported problem.
• Information about the installation process and installer.

Installation Responsibility

Many of our automotive upgrade products require professional installation. We strongly recommend installation by an experienced automotive electrician or qualified automotive technician.

Before installation, confirm the vehicle model, production year, original vehicle configuration and product compatibility with our team.

Incorrect wiring, forced installation, unauthorized modification or failure to follow installation instructions may damage the product or vehicle and may affect return eligibility and after-sales support.

Order Cancellation

Contact us as soon as possible if you need to cancel or change an order. Cancellation may not be possible after production, customization, preparation or shipment has started.

Special-order and custom-made products may not be cancellable after production or purchasing arrangements have been confirmed.

Contact Us

For return, refund, shipping damage or after-sales support, contact us using the information below.