Shipping Policy

Order Processing Time

Most orders are processed within 2–5 business days after payment has been confirmed.

Processing time may be longer for products that require:

• Vehicle compatibility confirmation.
• Special preparation or testing.
• Custom production or special-order components.
• Custom packaging or reinforced international packaging.
• Additional accessories or product configuration.
• Large-quantity or wholesale order preparation.

Business days do not normally include weekends, public holidays or periods when factories, warehouses or logistics providers are closed.

If vehicle compatibility or order information must be confirmed, we may contact you by email, WhatsApp or another contact method before shipping the order.

Shipment may be delayed until the required information has been received and confirmed.

Shipping Destinations

We ship to many countries and regions worldwide, including destinations in:

• Europe.
• The Middle East.
• North America.
• Australia and New Zealand.
• Asia.
• Africa.
• Other supported international markets.

Shipping availability, delivery time and shipping cost may vary depending on:

• The destination country or region.
• The delivery postcode and local address.
• Product size and weight.
• Package dimensions and number of cartons.
• The selected shipping method.
• Customs, import or carrier restrictions.

Some remote areas, restricted destinations or oversized shipments may require a special shipping quotation.

Shipping Methods

Depending on the destination, product type, package size and order quantity, orders may be shipped using:

• International express courier.
• Air freight.
• Standard international shipping.
• Sea freight.
• Rail or combined international logistics services.
• Freight-forwarding or door-to-door logistics services.

For standard retail orders, available shipping options and shipping costs are displayed during checkout.

Wholesale, bulk and multi-carton orders require a manual shipping quotation. Customers must contact us before placing or paying for the order so that the shipping method, freight cost and total order amount can be confirmed in writing.

The final shipping method may depend on carrier availability, route restrictions, product dimensions and customs requirements.

Estimated Delivery Time

Estimated delivery time depends on the destination country, shipping method, customs clearance and local delivery conditions.

These delivery times are estimates only and are not guaranteed.

Delivery may be delayed by factors including:

• Customs inspection or customs clearance.
• Import documentation requirements.
• Public holidays or seasonal shipping congestion.
• Severe weather or natural events.
• Flight, vessel or route cancellation.
• Carrier delays or warehouse congestion.
• Security inspections or destination restrictions.
• Incorrect or incomplete delivery information.
• Events outside the reasonable control of SJD Auto Parts.

Shipping Costs

Shipping costs are calculated according to:

• Destination country and postcode.
• Product weight.
• Package dimensions.
• Number of cartons.
• Selected shipping method.
• Carrier rates and applicable surcharges.

For standard retail orders, shipping costs are calculated and displayed at checkout based on the destination, product weight, package dimensions and available shipping method.

For wholesale, bulk or multi-carton orders, shipping costs require a manual quotation. Customers must contact us before placing or paying for the order so that the shipping method, freight cost and total order amount can be confirmed in writing.

Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, taxes, clearance fees, brokerage fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless the quotation, checkout page, invoice or written order confirmation clearly states otherwise.

Unless otherwise agreed, the customer is responsible for:

• Import duties.
• Value-added tax or local sales tax.
• Customs clearance charges.
• Brokerage or handling fees.
• Storage charges caused by delayed customs clearance.
• Other destination-country import costs.

Customs rules and charges vary by country. We recommend contacting your local customs authority before placing an international order.

Customers are responsible for providing any documents or information required by local customs authorities.

Shipping Address and Contact Information

Before placing an order, please confirm that the following information is complete and accurate:

• Recipient name or company name.
• Street address.
• City, state or province.
• Postal or postcode.
• Destination country.
• Telephone or WhatsApp number.
• Email address.
• Tax number or customs information where required.

SJD Auto Parts is not responsible for delivery delays, failed delivery, returned packages or additional costs caused by incorrect, incomplete or outdated information supplied by the customer.

Contact us immediately if you need to change the shipping address. Address changes may not be possible after the package has been prepared or handed over to the shipping provider.

Compatibility Confirmation Before Shipping

Many automotive interior upgrade products are designed for specific vehicle configurations.

Before shipping certain products, we may request:

• Vehicle manufacturer and model.
• Production year or model year.
• Chassis code.
• Left-hand-drive or right-hand-drive configuration.
• Dashboard photos.
• Center console photos.
• Original screen, audio or interior configuration.
• VIN or partial VIN where reasonably necessary.

Shipment may be delayed if the required compatibility information has not been provided.

SJD Auto Parts is not responsible for compatibility problems caused by incomplete, inaccurate or incorrect vehicle information supplied by the customer.

Order Tracking

When tracking is available, we will provide the tracking number or shipping information by email, WhatsApp, the customer account or another available contact method.

Tracking information may take some time to appear after the package has been handed over to the shipping provider.

Tracking updates may also be delayed while the shipment is:

• Waiting for an international flight or vessel.
• Moving between international transit facilities.
• Undergoing customs clearance.
• Being transferred to a local delivery provider.

Some sea freight, freight-forwarding or combined shipping methods may provide limited tracking during part of the journey.

Delivery and Receipt of Goods

Customers should inspect the outer carton and product as soon as possible after delivery.

Where practical, visible carton damage should be noted with the delivery provider before accepting the shipment.

Please do not install or modify a product that appears damaged, incomplete or incorrect. Contact our support team first and keep all original packaging.

Lost, Delayed or Damaged Shipments

Contact us as soon as possible if a shipment is significantly delayed, cannot be located or arrives damaged.

For Delayed or Lost Shipments

Please provide:

• Your order number.
• The recipient’s name.
• The tracking number.
• The delivery address.
• Any message received from the carrier or customs authority.

We may need to contact the shipping provider and wait for a carrier investigation before confirming a replacement, refund or another solution.

For Damaged Shipments

Please keep the original packaging and provide:

• Photos of all sides of the outer carton.
• Photos of the inner protective packaging.
• A clear photo of the shipping label.
• Close-up photos of the damaged area.
• A complete photo of the product.
• A video showing the damage or functional problem.

Do not discard, repair, install or modify the damaged product before receiving instructions from our support team.

Delivery delays caused by customs authorities, carriers, weather, destination restrictions or incorrect delivery information are outside our direct control. However, we will make reasonable efforts to assist with communication and investigation.

Failed Delivery, Refused Delivery and Unclaimed Shipments

A shipment may be returned, stored or disposed of by the carrier if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be contacted.
• The customer refuses delivery.
• Import duties or customs charges are not paid.
• Required customs documents are not provided.
• The package is not collected within the carrier’s collection period.

Additional shipping, return, storage, customs or handling costs resulting from these circumstances may be charged to the customer.

Refund eligibility for returned or refused shipments will be reviewed according to the product condition, shipping costs, customs charges and our Return & Refund Policy.

Large and Wholesale Shipments

Large orders, wholesale shipments and multi-carton orders require separate freight arrangements and a manual shipping quotation before the order is placed or paid.

Before the customer places or pays for the order, we may confirm:

• Total carton quantity.
• Gross weight and volume.
• Packaging requirements.
• Shipping route and estimated schedule.
• Delivery terms.
• Customs documentation.
• Destination warehouse or commercial address requirements.

Estimated departure and arrival dates for freight shipments may change because of vessel schedules, port congestion, customs inspections or other logistics conditions.

The agreed shipping method, freight cost and total order amount will be confirmed in writing before payment.

Changes to This Shipping Policy

We may update this Shipping Policy when shipping methods, carrier conditions, business procedures or legal requirements change.

The latest version will be published on this page with the updated revision date.

Contact Us

For questions about shipping costs, delivery times, tracking, international orders or customs arrangements, contact our support team.